Thank you for choosing The Miss. Right. We strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be instances where you may need to return or exchange your purchase. This refund policy outlines the terms and conditions for returning or refunding your shoes.1. Eligibility for Refunds:
- Only shoes purchased directly from The Miss. Right official website or authorized retailers are eligible for refunds.
- Shoes must be in their original condition, unworn, and with all original tags and packaging intact.
- You may request a return within 7 days from the date of when the order was received.
- After 7 days, we are unable to process any returns or refunds.
- To initiate a return, please contact our customer support team at firstname.lastname@example.org via email or reach out to our Instagram account @the_missright.
- Provide your order number, contact information, and a brief description of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization.
- Customers are responsible for the shipping costs associated with the return unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the product.
- The Miss. Right will not be held liable for any lost or damaged returns during transit.
- Once we receive the returned shoes, our quality control team will inspect them to ensure they meet the eligibility criteria.
- If the returned shoes are approved, we will process the refund within 7 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
- We currently do not offer direct exchanges. If you wish to exchange your shoes for a different size or style, you will need to follow the return process and place a new order for the desired item.
- Shipping charges, duties, taxes, or any additional fees associated with the purchase are non-refundable.
- Gift cards and promotional items cannot be refunded.
- If you receive a defective or incorrect item, please contact our customer support team immediately.
- We will arrange for the return shipping and provide you with a replacement or a full refund, depending on your preference.
Please note that this refund policy is subject to change without prior notice. It is recommended to review the policy on our website or contact our customer support team for the most up-to-date information.
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help you.
Thank you for your understanding and support.
Sincerely, The Miss. Right